We know that things change in the field of emergency medicine, and thus your protocols might change. If you select a package with semi-annual updates we'll reach out every 6 months to see if you've made any changes. If your package features Real-Time updates simply let us know that you've changed something and we'll get it uploaded into your WebApp; we'll still reach out every 6 month just to be sure.

We take care of hosting for you, you'll be able to find your protocols at the URL that we give to you (it will look like agency.medicprotocol.online), we'll also include customized instructions that you can send to your crews to get them up and running. Our server host features 99.9% uptime so you don't have to worry about not being able to access the information you need.

For the calendar we link into a calendar service that you control, typically this is a agency facing Google or Office365 calendar, whatever you choose to add to it will be accessible to your crews. Most agencies use this to announce trainings and due dates for certain things. For custom forms we set up a section where your crews can enter information and it gets emailed to whoever it needs to go to; think uniform orders, PTO requests, Questions/Comments, incident self-reporting, etc.

We process payment through PayPal, you'll receive an invoice in your inbox 30 days prior to your subscription ending. Simply enter your desired method of payment and you're all set. If you want to upgrade or downgrade your package this is a great time to do so as well. We offer a 2-week grace period from the time that payment is due prior to the termination of the contract.